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Cancellation Policy

Cancellation/No show Policy: Your spa experience is very important to me and is reserved especially for you, I understand that sometimes adjustments are necessary therefore I inform you that my cancellation policy is call, text, or email 24 hours prior to your scheduled appointment time. Cancellations after the 24-hour time frame or no-shows will be asked for a 50% service charge before their next appointment. Late Arrivals: If you know you are going to be late to your schedueld appointment, please call, text or email to give notice. Please note that your appointment starts at the time of your scheduled appointment and not when you arrive. If a guest is 15 minutes late to the scheduled appointment and did not call, email or text giving notice of late arrival, the service will be dismissed and the service will have to be rescheduled. They may also be charged the no show fee. Gift Certificates: Please be advised that all gift certificates are non-refundable. If you are using a gift certificate for your spa experience please ensure you have the barcode number or the physical certificate ready for the time of checkout. Cell-free Zone: Divine Haven is a calm, quiet, tranquil space. To ensure the utmost relaxation during your spa experience please turn all your devices off or on silent before entering the spa room. Fees and Pricing : All pricing is subject to change. Prices do not include tax Health Concerns: Your health and wellness are most important. Please inform me at the time of booking and before your spa experience if you have any medical or health issues of which I should be aware of. Respectful Space: Any sort of harassment or inappropriate behaviour, offensive language etc will result in the immediate end of service with full-service total due and blocking from any future bookings. Divine Haven is a professional and respectful space where we are all just learning and growing together to become our best selves so please speak from the heart and spread love and respect

Contact Details

• 155 Belvedere Avenue, Charlottetown, PE, Canada

  +19023944574

  divinehavenspa@gmail.com