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Policies
Appointments and Cancellations
Your spa experience is very important to me and is reserved especially for you. I understand that sometimes adjustments are necessary; therefore, I inform you that my cancellation policy is a call, email or message of cancellation at least 24 hours before your scheduled appointment time. Cancellations after the 24-hour time frame or no-shows will be charged a 50% service payment for the appointment missed. This payment is mandatory due to the practitioners time lost. Rejection to do so and the client will be terminated from all future spa services.
Late Arrivals
If you know you are going to be late for your scheduled appointment, please call, email or text to give notice. Please note that your appointment starts at the time of your scheduled appointment and not when you arrive. I usually have another booked service right after and therefore cannot extend the time of your appointment due to a late arrival. If a guest is 15 minutes late to the scheduled appointment time and did not call, email or text giving a notice of the late arrival, the service will be dismissed and the service will have to be rescheduled.
Gift Certificates
Please be advised that all gift certificates are non-refundable.
If you are using a gift certificate for your spa experience please ensure you have the barcode number or the physical certificate ready for the time of checkout.
Cell-free Zone
Divine Haven is a calm, quiet, tranquil space. To ensure the utmost relaxation during your spa experience, please turn all your devices off or to silent before entering the spa room.
Fees and Pricing
All pricing is subject to change. Online prices do not include tax
Health Concerns
Your health and wellness are most important. Please inform me at the time of booking and before your spa experience if you have any medical or health issues of which I should be aware of.
Respectful Space
Any sort of harassment or inappropriate behaviour, offensive language, etc, will result in the immediate end of service with full-service total due and termination from any future bookings.
Divine Haven is a professional and respectful space where we are all just learning and growing together to become our best selves, so please speak from the heart and spread love and respect